The goal of this project is to provide users a seamless way to share, discuss and co-edit email on mobile. I worked as the design lead and I am the patent owner of this feature.
VIEW EMAIL COLLABORATION ON PC PROJECTA seamless way to share, discuss and co-edit email.
Competitive feature for Lark mail to acquire customers.
High NPS score, well received by stakeholders; acquired new customers.
Design lead | Patent owner
We designed desktop version of email collaboration feature. After user research, we found that users need to discuss and co-edit emails on mobile as well. This user need triggers this project.
Lark is an office suite which includesinstant messaging, Docs, Calendar, andmuch more.
A seamless way for users to share, discuss and co-edit emails on PC.
VIEW PROJECT+ Use Lark for internal communication while use email for external communication.
Based on research data analysis, our target users need to communicate with different kinds of internal stakeholders and external people. In this process, they need to discuss emails or co-edit response, as needed. Now our email collaboration feature on PC could help them get job done more efficiently.
We designed a MVP version and developed it by reusing Lark docs codes. We released it to a selected group of target users and collected data and user feedback after a period of time.
We redesigned the sharing flow. We released it to another group of users and compared data. The new design is well received by users and stakeholders.
We tried different proposals and got user feedback. In the final design, users can multi-task. They can review the messages/drafts while reviewing the discussion.
In this project, I managed interns and junior designers.
